At Reewa (reewa.co.in), we strive to ensure that our customers receive high-quality products and a satisfactory purchasing experience. This policy explains the conditions under which returns, replacements, and refunds may be processed.
By placing an order on our website, you agree to the terms outlined below.
1. Return Eligibility
Products may be eligible for return under the following circumstances:
- The product received is damaged during transit
- The product delivered is incorrect
- The product has a manufacturing defect
To be eligible for a return:
- The request must be raised within 7 days of delivery
- The product must be unused and in original packaging
- All accessories, manuals, and packaging materials must be included
2. Non-Returnable Products
The following products may not be eligible for return:
- Products marked as non-returnable on the product page
- Products that have been used, installed, or damaged after delivery
- Products returned without original packaging
Certain industrial products may also be non-returnable due to supplier policies.
3. Return Request Process
To request a return:
- Contact us at rushikesh@reewa.co.in
- Provide the following details:
- Order number
- Product name
- Reason for return
- Photos of the product (if damaged or incorrect)
Our team will review the request and provide instructions for the next steps.
4. Replacement Policy
If the product received is damaged, defective, or incorrect, we may offer:
- Replacement of the product, or
- Refund, depending on product availability and supplier policies.
Replacement requests are subject to product availability.
5. Refund Policy
If a refund is approved:
- Refunds will be processed using the original payment method
- The refund may take 5–10 business days to reflect in your account depending on the payment provider.
Shipping charges, if applicable, may not be refundable unless the return is due to our error.
6. Order Cancellation
Orders may be cancelled:
- Before the order is shipped
- If the product is unavailable
- If there is a pricing error or suspected fraudulent transaction
If the order is cancelled after payment, the full amount will be refunded.
7. Inspection and Approval
All returned products are subject to inspection upon receipt.
Refunds or replacements will be processed only after verification.
If the returned product does not meet the return conditions, the request may be rejected.
8. Manufacturer Warranty
Some products may carry a manufacturer warranty. In such cases, warranty claims may need to be handled directly with the manufacturer or authorized service center.
Reewa acts as a reseller and may assist in facilitating such claims where possible.
9. Contact Us
If you have any questions regarding returns or refunds, please contact us:
Website: reewa.co.in
Email: rushikesh@reewa.co.in